Job Details

Coordinator of Military and Veterans' Services

Position Number: 6517139
Location: Syracuse, NY
Position Type: Student Affairs and Services

Coordinator of Military and Veterans' Services

SUNY Onondaga Community College

About Onondaga Community College:

Onondaga Community College, located in Syracuse, NY, is a college of the State University of New York (SUNY) system and one of 30 locally sponsored community colleges throughout New York State. Onondaga County is our sponsor. We offer two-year degree programs that serve as transfer opportunities to baccalaureate degree programs at four-year campuses or for direct entry to the workforce. We also offer certificate programs that can generally be completed in one year. Onondaga is a diverse educational learning community. We are committed to creating and maintaining an atmosphere where individuality is not only recognized - but encouraged - to contribute to the fabric of the campus environment. We continue to serve the educational and economic development needs of the region and proudly boast more than 40,000 alumni.

Job Description:

The Coordinator of Military and Veterans' Services, reporting to the Assistant Director of Military and Veterans' Services, will provide administrative and programmatic support to current and prospective student-veterans, service members, and their eligible dependents. The role involves managing VA and New York State educational benefits, offering targeted advising and general student support, and accomplishing specific objectives within designated timelines to support student success and ensure compliance with institutional and federal regulations.

RESPONSIBILITIES:

Serve as the primary School Certifying Official (SCO) for Veterans Administration (VA) education benefits, including the GI Bill.
Act as the onboarding contact for new applicants who indicate a military affiliation on their application for admission.
Provide individualized GI Bill benefits counseling to student-veterans and dependents, ensuring a clear understanding of entitlements, eligibility, timelines, and procedures.
Manage the collection, review, and processing of documentation required to establish or continue VA educational benefits.
Enter and maintain accurate data in Enrollment Manager, the internet-based database of the Veterans Administration.
Ensure that records and documentation meet all VA and institutional compliance requirements; participate in audits and training as needed.
Deliver basic academic advising services, including guidance on course registration, degree planning, and program requirements specific to the GI Bill, in collaboration with the four schools of the college.
Support transfer advising by assisting student-veterans with military transcripts, transcript evaluation, transfer credit policies, articulation agreements, and military-specific transfer pathways.
Provide financial aid advising specific to military-connected students, including coordination of federal aid, scholarships, tuition assistance, and an understanding of how VA benefits interact with other funding sources.
Act as a liaison between student-veterans and campus offices including Financial Aid, Student Accounts, Registration and Records, Academic Advising, and Career Services to ensure coordinated and comprehensive support.
Train, schedule, and supervise VA work-study students.
Maintain and update office procedures, resource materials, and training manuals relevant to military and veteran student services.
Participate in new program approvals by preparing and submitting required documentation to New York State and the Veterans Administration.
Represent the Military and Veterans' Office at outreach, recruitment, and community engagement events; maintain strong relationships with external stakeholders, including veteran service organizations.
Co-advise the OCC Veterans Club in collaboration with the Assistant Director of Veterans Affairs.
Provide administrative and project support to the Assistant Dean of Student Services and assist with special initiatives.
Perform other related duties as assigned.

Requirements:

MINIMUM QUALIFICATIONS

Bachelor's Degree from an accredited college, university or foreign equivalency, or a combination of education and experience, 2:1 ratio.
Minimum of two (2) years of experience working in an educational setting.

PREFERRED QUALIFICATIONS:

Experience working with veterans, military-connected students, or in a higher education setting.
Familiarity with Veterans Administration systems and processes, such as Enrollment Manager or other benefits certification platforms.
Bilingual in English and Spanish. English and other languages will be considered.

KNOWLEDGE, SKILLS & ABILITIES:

Strong knowledge of VA educational benefits and regulatory guidelines.
Familiarity with academic advising, financial aid processes, and student support best practices.
Excellent interpersonal and communication skills with a demonstrated ability to work effectively with diverse populations.
Skilled in data collection, analysis, and reporting using databases and spreadsheets.
Ability to work independently, prioritize tasks, and meet deadlines in a dynamic environment.
High level of professionalism, confidentiality, and attention to detail.

Additional Information:

Salary range is: $44,000 - $50,000, commensurate with credentials and relevant experience.
Onondaga Community College offers a generous and competitive benefits package including:
New York State Local Retirement System (pension) or an Optional Retirement Plan (401a).
Excellent health, dental, and vision insurance plans (qualifying domestic partner included).
Onondaga Community College participates in the Public Service Loan Forgiveness program for eligible borrowers.

Application Instructions:

To be considered, please submit a resume and cover letter at time of application at https://sunyocc.interviewexchange.com/jobofferdetails.jsp?JOBID=190366
The three (3) references listed on the application must be professional references, one of which must be a current or former supervisor. Finalists will be contacted prior to references being checked.
Offers are contingent upon the completion of a background check, and official transcripts are required upon hire.

Please contact hr@sunyocc.edu if you have questions.