Job Details

IT Production Support Analyst

Position Number: 7150704
Location: Albany, NY
Position Type: Computing - Network/System Administration

IT Production Support Analyst

Category: Information Technology
Department: Information Technology Services
Locations: Albany, NY
Type: Exempt
Position ID: 200357

Location: Albany, NY Category: Information Technology Job Type: Exempt Posted On: Mon May 11 2026 Job Description:
FUNCTION & SCOPE:

Reporting to the Director of ITS Operations, the IT Production Support Analyst is responsible for delivering on daily production activities (financial and healthcare related data transactions) and the creation and implementation of the nightly schedule for the Research Foundations night operators.

The incumbent in this role will be responsible for data transactions that directly impact payroll, healthcare benefits, and accounts payable systems for all Research Foundation (RF) employees and vendors. Attention to detail, excellent organizational skills, and time management are critical success factors for this position.

This position will also support the many functions of the ITS team, including creating and maintaining documents, managing inventory, handling service requests, printing vendor checks, and providing superior customer service.

DUTIES AND RESPONSIBILITIES:

Production Support

Create and maintain the RF's nightly Oracle Production Schedule.
- Provide the prepared nightly schedule for execution to the Oracle Production Operator staff for execution.
- Provide regular updates to the Oracle Production Operations to account for holidays and other events that may impact the execution of the nightly schedule.
- Perform daily reviews of the completed nightly schedule to ensure accuracy and completeness.
- Maintain a repository of all nightly schedules for audit-related reviews.
- Assist in the troubleshooting and resolution of issues that were encountered with the performance of the nightly schedule.
Perform daily, weekly, and bi-weekly financial, healthcare, and vendor transactional data transfers. Verify the successful transfer of data, including:
- Direct Deposit Data
- Healthcare Benefits Data
- Credit Card Vendor Data
- Learning & Development System Data
- Payroll Data
- Retiree Benefits Data
- Medicare Data
- PCS Award Data
Perform ad-hoc data transactions, including:
- Payroll Reversals
- Legacy Retirement Additions
- Virgin Pulse File Transfers
Assist in troubleshooting and resolving data transfer issues.
Support and facilitate production activities, including:
- Bulk Imports
- Oracle Organizational Changes
- Purchasing and Accounts Receivable Signature Processing
- Ensuring all documents are up to date and 100% accurate.
Perform vendor check printing.
Evaluate and recommend continuous process improvements for production operation activities, including automation.
Provide training to employees and assist with expert knowledge on various IT software, such as MS Outlook and Webmail, MS Teams, etc.
Ensure effective communication with end users, including campus staff, ITS, and central office departments.
Performs other duties as assigned by leadership.

ITS General Support

Create and maintain ITS Process and Procedure (SOP) documents.
Proactively assess operational tasks and service workflows to improve efficiency by reassigning work to the correct department, implementing automation, or retiring unnecessary tasks in alignment with IT service management practices.
Assist the team in creating data flow and other technical drawings.
Assist in general user maintenance for onboarding, offboarding, and auditing.
Assist in general software support, such as assigning and removing licenses.
Assist in maintaining inventory.
General service request monitoring.
Assist in ITS communications
Secondary backup for check printing

Job Requirements:
EDUCATION/EXPERIENCE:

An associate's degree in an appropriate field is highly desirable. Experience may be substituted for degree requirements.
One (1) to three (3) years in a general business environment, scheduling processes.
Familiar with business applications, including Oracle and Oracle Business Intelligence.
Strong organizational skills: proven ability to manage time and priorities, ability to manage schedules and tasks with an attention to detail.
Strong oral and written communication skills; demonstrated ability to communicate effectively with stakeholders.
Have a strong desire for service excellence, professional conduct, and continuous improvement.
Possess strong interpersonal skills and the ability to build solid relations.
Motivated and enthusiastic team player driven to provide superior service.
Proficiency with Microsoft Office 365 Suite of tools and applications.
Familiarity with the ITIL framework for superior service delivery

Compensation for this position: The compensation for this role is between $62,740 to $71,448. The pay will depend on a variety of factors that may include but are not limited to experience, education, training, and certifications.

Additional Information:
As an Equal Opportunity / Affirmative Action Employer, The Research Foundation for SUNY will not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex, pregnancy-related conditions, reproductive health decisions, childbirth or related medical conditions, sexual orientation, gender identity or expression, transgender status, age, national origin or ancestry, marital status, familial status, citizenship, physical and mental disability, prior arrest or conviction record, genetic characteristics/genetic information, predisposition or carrier status, domestic violence victim status, military status or service, veteran status, or any other characteristics protected under federal, state or local law. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Review of applications will begin immediately and continue until the position is filled.

The Research Foundation for the State University of New York is not an agency or instrumentality of the State of New York. Employees of the Research Foundation for the State University of New York are not state employees, do not participate in any state retirement system, and do not receive state fringe benefits. The Research Foundation for the State University of New York operates under a contract with The State University of New York and receives no directly appropriated state funding

To apply, visit http://rfsuny.interviewexchange.com/jobofferdetails.jsp?JOBID=200357