Job Details

Director of Graduate Student Success
Go to our website »

Position Number: 5080053
Location: Riverside, CA
Position Type: Student Affairs and Services

Director of Graduate Student Success
Job ID
32365066

Category
Management and Professional

Organization
School of Business

Department
BUS Infrast Admin Prgm Srv Sup

Location
Main Campus - UCR

Salary
$78,700 - $145,100

Date Posted
February 27, 2024

Application Deadline
March 19, 2024

Schedule
8AM - 5PM

Full/Part Time
Full-time(100%)

Level of Supervision
General Direction

Other Information
Qualifies for Employee Referral Bonus: No
UC Internal Job: No

Position Information

The School of Business at the University of California, Riverside is a nationally-ranked and Internationally recognized AACSB-accredited business school. With over 14,000 alumni from all over the world, it is home to the largest undergraduate business program in the University of California system, as well as to the A. Gary Anderson Graduate School of Management, which features a Master of Business Administration (MBA), Ph.D., Professional MBA (PMBA), Master of Professional Accountancy (MPAc), Master of Finance (MFin), and Master of Business Analytics (MSBA) programs. The school is positioned as a center of excellence in business education through cutting-edge research on the business challenges of the 21st century. The incumbent reports directly to the Assistant Dean of the graduate programs, and the director of the graduate student success unit supports the students from orientation to graduation and job search, helping the students navigate through the programs. The Director serves as an advisor to the Assistant Dean of the Graduate Programs in the areas of student services, academic advising, programming, career coaching, student employment, ranking, and curriculum updates. The Director of Graduate Students Success oversees the graduate programs including state and multiple self-supporting master programs and is responsible for any academic and career advising inquiries. The incumbent supervises the daily operations, administration, budget, and programming for the Graduate Student Success unit and works very closely with the Graduate Admissions and Recruitment unit. The Director will ensure a high quality of service, with a strong emphasis and commitment to the overall student experience throughout their academic programprogress to the job placement. Responsible for developing a comprehensive plan to create an efficient and effective process incorporating staff, technology, and networking. This position is responsible for success toward graduation and placement positively. Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff. As a condition of employment, you will be required to comply with the University of California Vaccination Program Policy.

Requirements

Educational Requirements
Degree
Bachelor's degree in related area and/or equivalent experience/training: Required
Advance Degree: Preferred

Experience Requirements
Experience
8 - 13 years of related experience: Required
Previous supervisory/managerial experience: Preferred

Minimum Requirements

Advanced knowledge of advising and counseling techniques.

Skills in monitoring/assessing people, processes or services, to make improvements.

Skills in project management, social perceptiveness to be aware of others' reactions and understanding why they react as they do.

Ability in problem identification, reasoning.

Ability to develop original ideas to solve problems, persuade others, and lead.

Preferred Qualifications

Knowledge of common University-specific computer application programs and knowledge of University and departmental principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences.

Strong supervisory skills and experience monitoring production and quality of work and establishing performance standards.

Demonstrated leadership and decision-making skills; excellent ability to build collaborative and cooperative partnership across many varied constituents and stakeholders including students, faculty, staff, employers, and alumni.

Additional Information

In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel. UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.

UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color
Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.

The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law. For information about our generous employee benefits package, visit: Employee Benefits Overview

Job Description Details

General Information

Job Title
STDT SVC MGR 1

JobCode
000322

Grade
23

DepartmentHead
Yunzeng Wang

Supervisor
Kennett Lai

Positions Directly Supervised
Job Code: Title: FTE:
004575, STDT SVC ADVISOR 3, 2
004574, STDT SVC ADVISOR 2, 1
004516, CAREER SVC SPEC 3, 2

Generic Scope

Spends the majority of time (50% or more) achieving organizational objectives through the coordinated achievements of subordinate staff. Establishes departmental goals and objectives, functions with autonomy. Manages the accountability and stewardship of human, financial, and often physical resources in compliance with departmental and organizational goals and objectives. Ensures subordinate supervisors and professionals adhere to defined internal controls. Manages systems and procedures to protect departmental assets.

Custom Scope

Manages a centralized student services unit or a group of student services advisors in a department, school, or college. Formulates policies and procedures for the student services program. Develops the long term organizational goals of the unit. Manages the financial and human resources for the program.

Department Custom Scope

The School of Business at the University of California, Riverside is a nationally-ranked and Internationally recognized AACSB-accredited business school. With over 14,000 alumni all over the world, it is home to the largest undergraduate business program in the University of California system, as well as to the A. Gary Anderson Graduate School of Management, which features a Master of Business Administration (MBA), Ph.D., Professional MBA (PMBA), Master of Professional Accountancy (MPAc), Master of Finance (MFin), and Master of Business Analytics (MSBA) programs. The school is positioned as a center of excellence in business education through cutting-edge research on the business challenges of the 21st century. The incumbent reports directly to the Assistant Dean of the Graduate Programs and supports the students from orientation to graduation and job search, helping the students navigate through the programs. The Director serves as an advisor to the Assistant Dean of the Graduate Programs in the areas of student services, academic advising, programming, career coaching, student employment, rankings, and curriculum updates. The Director of Graduate Students Success oversees the graduate programs including state and multiple self-supporting master programs and is responsible for any academic and career advising inquires. The incumbent supervises the daily operations, administration, budget, and programming for the Graduate Student Success unit and work very closely with the Graduate Admissions and Recruitment unit. The Director will ensure a high quality of service, with a strong emphasis and commitment to the overall student experience throughout their academic program progress to the job placement. Responsible for developing a comprehensive plan to create an efficient and effective process incorporating staff, technology, and networking. Thisposition is responsible for success toward graduation and placement positively. In consultation with the Assistant Dean of Graduate Programs, the Director manages relationships between the school, and internal and external constituencies, such as, graduate division, CDC office, alumni and corporations with primary attention to support the students' academic progress and developing internship and postgraduate employment opportunities.

Key Responsibilities

Description
Manages student services programs.

Organizes, develops, documents, and implements best practices that are in compliance with UC policies and federal state, and local regulations. Actively participates in short- and long-term strategic planning. Responsible for overseeing the curriculum for all the programs. Manage programming that impacts the student's life while enrolled in the master's programs. Manage and develop plans for Enrollment Management and class scheduling. Responsible for all students' services from orientation to post graduation. Work closely with Admissions and Recruitment unit and other school and/or campus units that supports the student cycle.

Provides direction to professional student services advisors on the more complex issues encountered.

Manages campus and school's systems that are used to track student progress and programming that supports the unit (GradESS, Handshake, Target X, Service Now, Slate, and others)

Evaluates the effectiveness of the student services function, and makes changes to the program to provide better service to organizational management, faculty, and students.

Develops and oversees delivery of broad and complex career focused programs and events that incorporate the needs of organization and constituents. Develops and maintain relationships with local, reginal, national and international employers to identify and generate employment opportunities, internships, job shadowing and other professional development opportunities.

Analyze and interpret data on internship and full-time employment results. Assess and analyze employer business and personnel needs, and how the strengths, weaknesses, and skill sets of our graduate student populations match the current job market needs; provides feedback and recommendations to AGSM leadership, staff, and faculty.

Responsible for collecting and maintaining data related to enrollment, graduation, statistics, placements, including salary information. File annual reports with ranking organizations, such as US news. Tracking, analyzing and reporting of internships and statistics on current students.

Responsible for conducting research, data analysis and drafting proposals as needed for special projects to address college challenges including proposing changes to current service delivery models and to ensure meets graduate student enrollment needs and student service benchmarks to increase graduate retention and graduation rates. Process and manage the distribution of financial aid for graduate programs in collaboration with the Assistant Dean of the Graduate Programs and Associate Dean.

Plans, develops, and administers the student services budget for the organization.

Recognizes issues that have organization impact or future implications and advises employees accordingly.

Manage the student success unit and supervises, direct and coach the staff members. Provides guidance on complex issues or questions from students, faculty or leadership. Oversees the coordination of TA and Readers appointments. Monitors and Evaluate staff performance, delegate, assign and redistribute work as necessary.

Represents the student services unit to the organization community and relevant external constituencies.

Decides which resources will be committed to goals and objectives and how they will be allocated.

Makes decisions on performance, salary actions, hiring decisions and other human resources related issues of managed staff.

Other Requirements
Items Used
Standard Office Equipment

Physical Requirements
Bend: Occasionally
Sit: Constantly
Squat: Occasionally
Stand: Frequently
Crawl: N/A
Walk: Frequently
Climb: N/A

Mental Requirements
Read/Comprehend: Constantly
Write: Constantly
Perform Calculations: Frequently
Communicate Orally: Constantly
Reason & Analyze: Constantly

Environmental Requirements
Is exposed to excessive noise: No
Is around moving machinery: No
Is exposed to marked changes in temperature and/or humidity: No Drives motorized equipment: No
Works in confined quarters: No
Dust: No
Fumes: No

Critical Position
Yes

To apply, visit https://jobsportal.ucr.edu/jobs/32365066